OGC member survey - methods and metrics for evaluating QoS

MJG ideas for survey on currently used methods and metrics for evaluating QoS - see minutes of Delft meeting 22nd March - Afternoon session, section 3.

Define metrics and quality of service.
  • How important do you rate measuring the ongoing quality of your services? (1 – 10)
  • What metrics do you currently use to monitor services? (Multiple choice and free text)
  • What metrics are you planning to use to monitor services? (Multiple choice and free text)
  • Where did these metrics originate? (Multiple choice)
  • How do you monitor these metrics? (Multiple choice)
  • How do you make users aware of these metrics? (Multiple choice)
  • In your opinion what are the important aspects of measuring and communicating quality of service? (Free text)
  • Do you have Service Level Agreements (SLAs) dependent on these metrics? (Yes/No)
  • If yes, what kind of penalties arise from failing them? (Multiple choice inc N/A and free text)
  • Would standardised methods of communicating the expected quality of service be of use to you? (Yes, No, Not sure)
Summary of responses:

Forms response chart. Question title: How important do you rate measuring the ongoing quality of your web services?. Number of responses: 20 responses.

Forms response chart. Question title: Do you currently monitor your web services?. Number of responses: 20 responses.

Forms response chart. Question title: Would standardised methods for communicating the quality of service that users should expect be of use to you? . Number of responses: 20 responses.

-- MichaelGordon - 11 Apr 2017
Topic revision: r3 - 09 Jan 2018, MichaelGordon
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